Intense PC Troubleshooting

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1. Intense PC BIOS reset (CMOS clear):

  • Power down the PC and unplug the power cable.
  • Open the service door (by screwing out one bolt) and remove it (with the storage).
  • Remove the memory SO-DIMM modules.
  • Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST).
  • Install back the memories + the storage with the service door.
  • Plug the power and power up the PC (either auto-on or pressing power button).
Intense-PC BIOS reset.jpg

2. Verify RAM memory modules are installed -

  • The system will not boot without memory.

3. Try to answer the following questions:

  • Are you able to power up without storage?
  • Intense PC supports up to 7200 rpm HDD drives.

4. Power supply:

  • Verify the power supply is not damaged and functions properly.
  • If you have another power supply use it to eliminate and determine the failing side.
  • In case you use other power supply make sure it provides uninterrupted power and stable grounding.

5. Intense PC BIOS Update

6. RMA procedure