Difference between revisions of "Intense PC Troubleshooting"

Revision as of 08:33, 30 December 2014

1. Intense PC BIOS reset:

a. Power down the PC and unplug the power cable.

b. Open the service door (by screwing out one bolt) and remove it (with the storage).

c. Remove the memory SO-DIMM modules.

d. Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST).

e. Install back the memories + the storage with the service door.

f. Plug the power and power up the PC.

2. Verify RAM memory modules are installed -

The system will not boot without memory.

3. Try to answer the following questions:

a. Are you able to power up without storage?

b. Intense PC supports up to 7200 rpm HDD drives.

4. Power supply:

a. Verify the power supply is not damaged and functions properly.

b. If you have another power supply use it to eliminate and determine the failing side.

c. In case you use other power supply make sure it provides uninterrupted power and stable grounding.

@@ Line 18: / Line 18: @@
 . Try to answer the following questions:
 ::a. Are you able to power up without storage?
-::b. What type of storage being used in terms of RPM (in case of HDD)?
+::b. Intense PC supports up to 7200 rpm HDD drives.
-:: Note that 7200rpm drives are not recommended due to lower power nature of the PC, as such drives used to overload the machine. 5400rpm drives at maximum must be used.