View unanswered posts | View active topics It is currently Thu Dec 12, 2019 6:25 pm



Reply to topic  [ 7 posts ] 
 Most USB ports not visible 
Author Message

Joined: Sun Oct 08, 2017 3:56 pm
Posts: 4
Post Most USB ports not visible
Hi,
I recently purchased a Fitlet-iA10 Win 7 TI. In Device Manager, there are only 2 ports listed, Com1 and Com2. How do I get the computer to activate the other ports, both USB and Cat5, as I need them for my equipment?
Thank you,
BobH.


Mon Oct 09, 2017 4:59 pm
Profile
Site Admin

Joined: Mon Mar 16, 2009 2:11 pm
Posts: 2348
Post Re: Most USB ports not visible
All 5 USB ports and both Ethernet ports should work out of the box (tested before shipment).
From your post I understand that USBs do work (since you can go to device manager in Windows).

Please advise what happens when you plug USB devices and connect Ethernet cables.

_________________
-------------------------
Irad Stavi
fit-PC forum admin

-------------------------


Thu Oct 12, 2017 3:46 pm
Profile

Joined: Sun Oct 08, 2017 3:56 pm
Posts: 4
Post Re: Most USB ports not visible
Hi,
Thank you for responding. Why are all the ports not listed in Device Manager, other than just Com1 and Com2? I am trying to connect a telescope focuser, and I can only choose Com2 or Com2, but get a message that I have wrong port, regardless of which one I choose. I have plugged it into various ports, but it is not recognized. I would like to see all ports listed in Device Manager ... is there a way to do this?
Do these ports not automatically recognize and install third party drivers?

Thank you,

BobH.


Thu Oct 12, 2017 4:00 pm
Profile
Site Admin

Joined: Mon Mar 16, 2009 2:11 pm
Posts: 2348
Post Re: Most USB ports not visible
USB devices are not listed under "ports".
It looks like the problem involves mostly the focuser device and Windows. Your best chance is consulting the focuser support.
Maybe reproducing on a laptop or another Win7 PC could be helpful.

If you suspect there is a hardware problem with the fitlet please consult us.

_________________
-------------------------
Irad Stavi
fit-PC forum admin

-------------------------


Thu Oct 12, 2017 4:05 pm
Profile

Joined: Sun Oct 08, 2017 3:56 pm
Posts: 4
Post Re: Most USB ports not visible
Hi,

Thank you. The focuser company is going to access my computer later today via TeamViewer, to see if they can identify the issue.

BobH.


Thu Oct 12, 2017 4:14 pm
Profile

Joined: Sun Oct 08, 2017 3:56 pm
Posts: 4
Post Re: Most USB ports not visible
Hi Irads,

I downloaded firmware for the FTDI USB-to-Serial Converter and 2 more of the ports came alive, and the focuser connected. All works fine. Thanks for your input.

BobH.


Fri Oct 13, 2017 2:32 pm
Profile
Site Admin

Joined: Mon Mar 16, 2009 2:11 pm
Posts: 2348
Post Re: Most USB ports not visible
Good. Thanks for letting us know.
I hope the system works well for you from now on.

_________________
-------------------------
Irad Stavi
fit-PC forum admin

-------------------------


Sat Oct 14, 2017 9:59 pm
Profile
Display posts from previous:  Sort by  
Reply to topic   [ 7 posts ] 

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by STSoftware for PTF.