lan port on facet card died (fitlet-XA10-LAN) - please help

Post Reply
bqtran
Posts: 7
Joined: Fri Aug 24, 2012 9:59 pm

lan port on facet card died (fitlet-XA10-LAN) - please help

Post by bqtran »

It seems as though one of the lan ports on my facet card has died. My OS (linux) does not detect it anymore, and both lights on that port glow faintly when the fitlet is shutdown (while all other ports are completely off). I've switched cables out and tried to connect them to other lan ports, which work fine, so I've ruled out any cable faults. I've tried to follow the troubleshooting guide (http://fit-pc.com/wiki/index.php/Fitlet_Troubleshooting) but it doesn't solve the issue. The pc is on the latest bios revision and I've reset the bios to try to troubleshoot it, but have had no luck there either, so I've decided to file an RMA request 2 weeks ago. I have yet to hear back from anyone since, even after having the US sales office forward my request a couple of days back.

Can someone please help me?

mbirger

Re: lan port on facet card died (fitlet-XA10-LAN) - please h

Post by mbirger »

Please send your details (Name, PN, SN) at support@fit-pc.com
I will forward your request to the RMA team.

You're welcome to write once again and follow:
http://www.fit-pc.com/web/support/rma/

bqtran
Posts: 7
Joined: Fri Aug 24, 2012 9:59 pm

Re: lan port on facet card died (fitlet-XA10-LAN) - please h

Post by bqtran »

Thanks for the email reply. Looks like the communication problem is on my end. I checked my spam folder this morning and found the RMA response from Dubi sent July 27, so I have responded to that as well.

Thanks again.

Post Reply

Return to “fitlet faults and troubleshooting”