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 Boot issue after sudden power failure 
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Joined: Wed Mar 25, 2020 9:41 am
Posts: 2
Post Boot issue after sudden power failure
Hi,
I can no longer boot my airtop3. I've reached out to the support but want to check
here if someone has any tips.
While I was running a backup over the network, my Airtop shut down and the front display went dark as if the power was cut off. I haven't been able to boot it up since.

The only indicator I can see, is the green light on the power supply. It is bright green when not connected to the computer. However when it's connected to the computer it flashes very dimply and there is a ticking sound from the computer.

This is what I've tried;

- followed the instructions on the support wiki
- switching power supplies
- using the two different inputs on the computer
- resetting bios
- removed RAM and storage(NVMe)
- unplugged all other cables, displays, usb, audio

The result is the same when I connect the power.

- front display is dark
- ticking sound from computer
- power supply indicator flashes dimly

Any ideas on what can be the cause of this? the computer was cool at the time, not doing much apart from the reading from the NVMe.

The specs of my machine

Airtop3
* CPU: Xeon E-2288G [CE2288]
* RAM: 2x 8 GB [D16]
* SSD: Not installed
* NVMe: 1x EVO 970 1 TB [NVME1X1T]
* Operating system: Mint
* Discrete graphics: GTX 1660 Ti [GTX1660]
* WiFi and Bluetooth: Not installed
* FACE Module: FM-AT3 [FMAT3]
* Temperature range: Commercial temperature range 0°C to 45°C


Wed Mar 25, 2020 11:20 am
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Site Admin

Joined: Mon Dec 25, 2017 4:21 pm
Posts: 416
Post Re: Boot issue after sudden power failure
It is best that you'll continue support with our official technical support - no one knows better than we do.

We received your email and will reply as soon as possible.


Wed Mar 25, 2020 11:28 am
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Joined: Wed Mar 25, 2020 9:41 am
Posts: 2
Post Re: Boot issue after sudden power failure
Great,
thank you for the quick response!


Wed Mar 25, 2020 12:12 pm
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