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 USB Port Failure 
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Joined: Sat Feb 12, 2011 4:02 pm
Posts: 7
Post USB Port Failure
Hello
I have a fit-PC2i, purchased in Oct 2010. Yesterday during use, one of the Type A USB ports on the rear of the unit failed. Today, I moved that device to the other USB port on the rear, and it works fine. However, nothing that I plug into that other USB port is recognized.

I suspect that the USB port is defective now, and cannot be restored?

Any tips please?
thanks
Martin


Thu Jun 02, 2011 2:16 am
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Joined: Mon Mar 16, 2009 2:11 pm
Posts: 2339
Post Re: USB Port Failure
I suggest you RMA the unit. Please email rma@fit-pc.com

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Irad Stavi
fit-PC forum admin

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Thu Jun 02, 2011 9:11 am
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Joined: Sat Feb 12, 2011 4:02 pm
Posts: 7
Post Re: USB Port Failure
Yes, but this is PC is in full use and its taken me months to get it where it's currently at. If I return it to you, what are the chances that I will get the same unit back so that I can retain its configuration, applications etc.

thanks
Martin


Sat Jun 04, 2011 2:44 am
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Joined: Mon Mar 16, 2009 2:11 pm
Posts: 2339
Post Re: USB Port Failure
Unit will be replaced. You can backup the HDD or take it out and replace for a diskless unit.

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Irad Stavi
fit-PC forum admin

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Sat Jun 04, 2011 7:11 pm
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Joined: Sat Feb 12, 2011 4:02 pm
Posts: 7
Post Re: USB Port Failure
Okay. I will remove the HDD. I assume this is straightforward?

I will also contact RMA to get the RMA number.

thanks
Martin


Sun Jun 05, 2011 12:34 am
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Joined: Mon Mar 16, 2009 2:11 pm
Posts: 2339
Post Re: USB Port Failure
Removing the HDD involves
- Opening 4 HDD philips screws at the bottom (2 of them on the HDD door that will fall out)
- Sliding out the hard disk

Should be pretty straight-forward.

_________________
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Irad Stavi
fit-PC forum admin

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Sun Jun 05, 2011 11:25 am
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