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USB Port Failure

Posted: Thu Jun 02, 2011 2:16 am
by MRPUGH
Hello
I have a fit-PC2i, purchased in Oct 2010. Yesterday during use, one of the Type A USB ports on the rear of the unit failed. Today, I moved that device to the other USB port on the rear, and it works fine. However, nothing that I plug into that other USB port is recognized.

I suspect that the USB port is defective now, and cannot be restored?

Any tips please?
thanks
Martin

Re: USB Port Failure

Posted: Thu Jun 02, 2011 9:11 am
by irads
I suggest you RMA the unit. Please email rma@fit-pc.com

Re: USB Port Failure

Posted: Sat Jun 04, 2011 2:44 am
by MRPUGH
Yes, but this is PC is in full use and its taken me months to get it where it's currently at. If I return it to you, what are the chances that I will get the same unit back so that I can retain its configuration, applications etc.

thanks
Martin

Re: USB Port Failure

Posted: Sat Jun 04, 2011 7:11 pm
by irads
Unit will be replaced. You can backup the HDD or take it out and replace for a diskless unit.

Re: USB Port Failure

Posted: Sun Jun 05, 2011 12:34 am
by MRPUGH
Okay. I will remove the HDD. I assume this is straightforward?

I will also contact RMA to get the RMA number.

thanks
Martin

Re: USB Port Failure

Posted: Sun Jun 05, 2011 11:25 am
by irads
Removing the HDD involves
- Opening 4 HDD philips screws at the bottom (2 of them on the HDD door that will fall out)
- Sliding out the hard disk

Should be pretty straight-forward.