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new serial adapters?

Posted: Fri Mar 01, 2013 8:23 pm
by jerry
Has CompuLab switched serial adapter suppliers? Our client has sent a photo of two (obviously different) adapters. According to him, the older adapter on the right works well, the newer adapter on the left does not work with their application. He thinks that it may have something to do with the length of the connector. Any thoughts?

Re: new serial adapters?

Posted: Mon Mar 04, 2013 8:01 am
by irads
The plastic molding of the adapter was changed in order to support fit-PC3 and Intense PC. There is no change in wiring and it should not affect compatibility.
Perhaps the specific cable used is faulty. Please try with another cable.

Re: new serial adapters?

Posted: Mon Mar 04, 2013 11:27 pm
by jerry
Thanks Irad.

The customer is doing more testing to see if other 'new' cables have the same problem.

Did CompuLab actually change suppliers? If so, may I have the name of the original supplier, and/or the original part number?