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 Mint Box Pro. Displayport output died.. 
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Joined: Sat Sep 29, 2012 8:49 pm
Posts: 24
Post Mint Box Pro. Displayport output died..
Hi,

I have a Mintbox Pro, bought from you on Sept 29 2012. I use dual screens and it has run faultlessly (apart from an update oopsie near the start) without being turned off more than a dozen times over the years. Yesterday while using it the screen connected to the display port went blank and displayed a 'no signal' message.

On rebooting the box mint gives me a series of error messages about not being able to set the resolution for the monitor, and finally ends up with no displayport output. I have tried the monitor on another system and it is working, so have to assume that the displayport itself on the mintbox has failed. I have also pulled the cables and reinserted them in case it was a simple matter of a cable coming unplugged.

I have now reset the system to mirror both screens so I can access my programs on the one working screen, and have copied my current hard drive off to an external USB, so whatever happens I won't 'loose' anything. Is there anything you suggest I do before returning it under warranty? And, who do I contact about a RMA number?


Thanks,


Last edited by colinmcc on Tue Jun 24, 2014 2:04 pm, edited 1 time in total.



Sun Jun 22, 2014 4:05 pm
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Joined: Sat Sep 29, 2012 8:49 pm
Posts: 24
Post Re: Mint Box Pro. Displayport output died..
BUMP! Does any one read this forum?

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Geek by nature.. Linux by choice.. ;-)


Tue Jun 24, 2014 1:59 pm
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Post Re: Mint Box Pro. Displayport output died..
You're talking about the first Mintbox, based on fit-PC3 Pro. Right?
First, like any failure of this kind try the following:
1. Reset the BIOS - unpower, open the service door, remove the RAM, short two TPs (TP136 and TP137) called RESET BIOS. Install everything back and check operation.
2. Make a clear installation of OS + fit-PC3 drivers (if windows) on the storage device
3. Try other storage device
4. RMA
http://www.fit-pc.com/web/support/rma/


Wed Jun 25, 2014 12:30 pm

Joined: Sat Sep 29, 2012 8:49 pm
Posts: 24
Post Re: Mint Box Pro. Displayport output died..
Yes the first mint box pro.. I've no idea what it was 'based' on. That is the name it was sold under.
short two TPs (TP136 and TP137) What is a 'TP'?
Make a clear installation of OS + fit-PC3 drivers No disk of mint came with it.. What does 'clear' mean?

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Geek by nature.. Linux by choice.. ;-)


Wed Jun 25, 2014 3:00 pm
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Post Re: Mint Box Pro. Displayport output died..
TP is test point, small metal dots on the board.


Sun Jul 06, 2014 11:24 am

Joined: Sat Sep 29, 2012 8:49 pm
Posts: 24
Post Re: Mint Box Pro. Displayport output died..
Hi,

I just ordered a new MintBox2 from Amazon.. When I get it I intend to transfer all my files to the 'new' MintBox first, and then will see if I can get the old MintBox going. If it does turn out to be a hardware failure I will request a RMA.

Thanks,

Colin

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Geek by nature.. Linux by choice.. ;-)


Wed Jul 09, 2014 12:30 am
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