FACE module - broken?

[GeertJan]

Here's a question my supplier (distributor) could not handle and referred me to this forum:

I bought an Intense Value and the 4E/4USB FACE unit.

After installing the FACE unit, the ethernet interfaces are not recognized in FreeBSD; the 82583V chips have been supported for years.

Also, when enumerating the PCI bus I simply don't see the devices on the bus; listing the PCI bus with original FACE plate or with 4E face plate gives the same results; see below.

My questions:

• Is there a BIOS setting that enables/disables the pciE bus that these devices use?
• Is it a hardware problem (I suspect so)?
• In the CPU or in the FACE module? (the FACE module was shipped separately and wasn't shipped in a metallic ESD bag)

Thanks,

Geert Jan

Code: Select all

hostb0@pci0:0:0:0:      class=0x060000 card=0x20108086 chip=0x01048086 rev=0x09 hdr=0x00
pcib1@pci0:0:1:0:       class=0x060400 card=0x20108086 chip=0x01018086 rev=0x09 hdr=0x01
pcib2@pci0:0:1:1:       class=0x060400 card=0x20108086 chip=0x01058086 rev=0x09 hdr=0x01
vgapci0@pci0:0:2:0:     class=0x030000 card=0x22118086 chip=0x01068086 rev=0x09 hdr=0x00
em0@pci0:0:25:0:        class=0x020000 card=0x00008086 chip=0x15028086 rev=0x05 hdr=0x00
ehci0@pci0:0:26:0:      class=0x0c0320 card=0x72708086 chip=0x1c2d8086 rev=0x05 hdr=0x00
hdac0@pci0:0:27:0:      class=0x040300 card=0x72708086 chip=0x1c208086 rev=0x05 hdr=0x00
pcib3@pci0:0:28:0:      class=0x060400 card=0x72708086 chip=0x1c108086 rev=0xb5 hdr=0x01
pcib4@pci0:0:28:1:      class=0x060400 card=0x72708086 chip=0x1c128086 rev=0xb5 hdr=0x01
pcib5@pci0:0:28:3:      class=0x060400 card=0x72708086 chip=0x1c168086 rev=0xb5 hdr=0x01
pcib6@pci0:0:28:4:      class=0x060400 card=0x72708086 chip=0x1c188086 rev=0xb5 hdr=0x01
ehci1@pci0:0:29:0:      class=0x0c0320 card=0x72708086 chip=0x1c268086 rev=0x05 hdr=0x00
isab0@pci0:0:31:0:      class=0x060100 card=0x72708086 chip=0x1c498086 rev=0x05 hdr=0x00
ahci0@pci0:0:31:2:      class=0x010601 card=0x72708086 chip=0x1c038086 rev=0x05 hdr=0x00
none0@pci0:0:31:3:      class=0x0c0500 card=0x72708086 chip=0x1c228086 rev=0x05 hdr=0x00
none1@pci0:0:31:6:      class=0x118000 card=0x72708086 chip=0x1c248086 rev=0x05 hdr=0x00
none2@pci0:4:0:0:       class=0x028000 card=0x20571a3b chip=0x817610ec rev=0x01 hdr=0x00
xhci0@pci0:5:0:0:       class=0x0c0330 card=0x00000000 chip=0x8241104c rev=0x02 hdr=0x00
re0@pci0:6:0:0:         class=0x020000 card=0x816810ec chip=0x816810ec rev=0x03 hdr=0x00

[Denis]

Hi,
To verify if it's hardware or software problem please run some recent Linux LiveUSB/CD, for example LM15 http://www.linuxmint.com/edition.php?id=138.
Just check if all eth ifaces are recognized.

[GeertJan]

Tried mint and confirmed that the interfaces aren't seen there either.

Didn't come as a surprise because if the devices cannot be seen in PCI config space, then drivers won't be able to find them either.

In any case, the box is on it's way back for RMA.

Thanks,

Geert Jan

[mbirger]

Please note that FACE module installation is not covered by CompuLab's warranty.
In general, buyers should obtain computers with FACE modules already installed.

[GeertJan]

Re-capping email and phone conversation: compulab does not support users installing compulab face modules in compulab systems themselves, it is an order-time option only.

While in the regular PC world users can install an extra network card, that's not the case with compulab modules in compulab systems.That's fine if it was communicated beforehand, but it isn't, so I'm posting it here.

Geert Jan

(and perhaps, communication should happen in a more customer-facing way - I really don't care for some of the communication I received, but that's a different matter)