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 IPC USB ports died 
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Joined: Tue Apr 09, 2013 2:36 pm
Posts: 19
Post IPC USB ports died
A few days ago, I plugged a Canon scanner to one of the IPC FACE USB ports (the second one from the left). This killed the two FACE USB ports on the left. I tried to reboot and disconnected power for a while, but the ports are still dead (nothing shows in dmesg when I plug in a keyboard or a FLASH disk. The other two FACE ports are still working.

I colleague has the same problem on his Mintbox. Is there a known problem with the FACE USB ports? Is it possible to replace or fix the FACE board without returning the IPC to Compulab? It is my primary computer and...


Tue Sep 15, 2015 8:00 pm
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Post Re: IPC USB ports died
Actually there is no problem with FM USB ports and all of them should operate properly. Please try to reset the BIOS:
http://fit-pc.com/wiki/index.php/Intense_PC_Troubleshooting
and try to connect there a simple device - keyboard or mouse to test it again.

If won't help, please consider RMA:
http://www.fit-pc.com/web/support/rma/


Mon Sep 21, 2015 11:06 am

Joined: Tue Apr 09, 2013 2:36 pm
Posts: 19
Post Re: IPC USB ports died
Hi,

I tried to reset BIOS, but the two USB ports are still dead. Even a wireless keyboard receiver does not work, neither does a USB FLASH stick. :-(


Thu Sep 24, 2015 5:25 pm
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Post Re: IPC USB ports died
Please try simple wired keyboard or mouse (Not wireless).


Wed Sep 30, 2015 1:47 pm

Joined: Tue Apr 09, 2013 2:36 pm
Posts: 19
Post Re: IPC USB ports died
I tried a Logitech USB keyboard, absolutely no life. It works ok in the two right hand side ports.


Wed Sep 30, 2015 2:22 pm
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Post Re: IPC USB ports died
The first option is to override the BIOS. It may help.
http://www.fit-pc.com/wiki/index.php/Intense_PC_BIOS_Update

If the above won't help please consider RMA:
http://www.fit-pc.com/web/support/rma/


Wed Oct 14, 2015 3:21 pm
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