Airtop2 Troubleshooting - I can't turn on the computer, it doesn't wake up

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I can't turn on the computer, it doesn't wake up

LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module

1. Possible reason: Power supply failure

Solution - Check power supply (PSU)

  • Make sure the LED on the power brick is lit.
  • Make sure the DC cable is not damaged and connected properly to the machine.
  • Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged).
  • Try to plug the DC cable to the alternative DC socket on the Airtop2.


Possible reason: Memory failure

Solution - Check memory (RAM)

  • Verify diagnostic LED (R) lit Green*.
  • If lit in Yellow it means memory initialization has failed.
  • Verify RAM modules seated correctly and firmly in their respective sockets.
  • Try to eliminate faulty memory sticks by swapping them with one another.

*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module

Possible reason: Peripherals failure

Solution - Check Peripherals (HDD/SSD/USB)

  • Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.
  • Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.

Airtop2 BIOS reset

  1. Power down the PC and unplug power cable from the Airtop2
  2. Open the service door
  3. Remove the disks cartridge.
  4. Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).
  5. Mount the disks cartridge and close the door.
  6. Plug the power and power up the PC (either auto-on or pressing power button).

Airtop2-bios-reset.gif

  LED-B (BIOS)*
   This LED is Yellow after display initialization.
   If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is Yellow.
   The B-LED is Green when the OS takes charge of the system.

*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module