Intense PC Troubleshooting

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1. Intense PC BIOS reset:

a. Power down the PC and unplug the power cable.
b. Open the service door (by screwing out one bolt) and remove it (with the storage).
c. Remove the memory SO-DIMM modules.
d. Reset the BIOS by shorting for 3 seconds two Test points (TP73 and TP77) located under SO-DIMMs memory modules (called RTC_RST).
e. Install back the memories + the storage with the service door.
f. Plug the power and power up the PC.


Intense-PC BIOS reset.jpg


2. Try to answer the following questions:

a. Are you able to power up without storage?
b. What type of storage being used in terms of RPM (in case of HDD)?
Note that 7200rpm drives are not recommended due to lower power nature of the PC, as such drives used to overload the machine. 5400rpm drives at maximum must be used.


3. RMA procedure